Shopping with a Consultant
When you shop with Nutrimetics online, you will automatically be connected with an online Consultant at the checkout. Once you have placed your order, they will be in touch via email to answer any questions you might have. Just add your products to the cart and we’ll connect you.
How do I find my local online Consultant?
When entering your delivery information at the checkout, you will automatically be assigned a Consultant in your neighbourhood, based on your postcode. You can also click the ‘find a Consultant’ tab. It’s at the bottom of the JOIN US menu.
Already know a Consultant?
At the checkout, under your delivery info, select ‘YES I have a Consultant.’ Then you can start typing their name or contact details in the search tab. Select their name and finish placing your order. They’ll be in touch directly to confirm your order. You can also click the ‘find a Consultant’ tab. It’s in the top left hand corner of our online store.
Shipping & Deliveries
Shipping
We now charge the same for shipping both to Australia and New Zealand. (We currently don’t ship internationally or offer priority shipping.)
Online orders $10.95
Phone orders $12.95
Brochure Subscriptions
You can view our shoppable brochures online, or subscribe to never miss out receiving our award winning printed brochures in the post. Contact customer service, or login to N-Central to set up your brochure subscription.
Brochure Subscriptions (1-7) $1.50 per brochure
Includes shipping, handling & postage.
Brochure Subscriptions (8 or more) 0.40c + $6.00
Includes shipping, handling & postage.
Deliveries
Do I get personal delivery through the Consultant I’ve placed an ordered with?
Your deliveries come directly from Nutrimetics but many of our Consultants offer this personal touch. Contact them directly to hear more about this option. You can also contact your Consultant, at any time, with questions about your order.
I’ve placed my order. When will my products be shipped?
If your order is placed prior to 12 noon Monday-Friday, it will generally be dispatched the same day and will be with you within 7 working days. If your order is placed after 3pm, your order will be dispatched the following working day. This applies for both Australia and New Zealand.
How can I track my order?
Tracking is provided to your Nutrimetics Consultant directly for all orders. Contact them directly to find out when your products will arrive, or if you have any questions about your delivery.
How do I contact my Consultant?
Check your email inbox. The contact details will be on your order invoice.
My package has arrived and it’s not what I ordered. What should I do?
Call or message the Consultant that you purchased with directly. If you can’t find their contact, details, get in touch with our Customer Support Team.
I’ve realised that I’ve put in the wrong delivery address, can it be amended?
Call or email our customer service team as soon as possible and we’ll do our best to re-direct your delivery. Keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. Call us on 02 8026 0507 (Australia) or 0800 403 503 (New Zealand).
Payments
Which payment methods can I use to make my purchase?
Credit card. We accept card payments via Visa and Mastercard, plus payment via Zip or AfterPay.
There are even more payment options available for Nutrimetics Consultants, including payment using multiple credit cards. Go to N-Central to find out more.
You can also spread the cost with NO MINIMUM SPEND with Afterpay & Zip.
You can download the Afterpay app to buy now and pay in four interest-free instalments over 6 weeks. When you use Afterpay, you’ll pay in 4 interest-free instalments, and there are no late fees when you pay on time. Setting up an Afterpay account is simple, and anyone over 18 can do it. To get the best experience, download the Afterpay app to sign up.
For full terms and conditions and to open an account, visit afterpay.com.
Zip can be used to purchase any order.
We have partnered with Zip, an easy and flexible payment method that gives you and your customers the freedom to buy now and pay later at thousands of your favourite stores. Zip allows customers to securely shop online and in store with any Zip retailer up to their account limit. Each repayment made towards their account replenishes the available funds, allowing a customer to reuse their account, again and again.
For full terms and conditions and to apply now, visit zip.co.
What can I do if my payment is declined?
Please check you have entered all of your details correctly, including your billing address – and double check your available funds.
